By Bill Anderson
Yesterday’s New York Times provides a stark reminder of just how hard it is for even those most experienced with navigating the health care system to do so easily. And these challenges are only greater when one has a chronic or complex health condition that requires medication management and adherence. What patients need in a complex health environment are simple support mechanisms reinforced by person- and population-based insights.
The simple truth in today’s health care system is that chronic conditions place burdens on the patient far greater than the simple fact of having health care challenges. These patients have to coordinate care, ensure that all proper testing is in place to get medication, take the medication and navigate the challenges of side effects if they are taking multiple medications (or even sometimes just one), and address the financial costs of being medication reliant. Additionally, these patients need support systems that engage them in the activities to ensure that the challenges that they face are minimized, if not eliminated.
One of the exciting parts about working with the Ibis system is that it was designed specifically to address many of the concerns the Times piece emphasized. And our future growth and development efforts around care navigation and support will only do more to support patients. For example, the Ibis system is engineered to prompt activities of daily living and medication adherence for people with chronic or complex health conditions. The system also is designed to alert the care team—soon to be Senscio’s own nurses and care navigators—to engage a patient when medications are missed, appointments to renew medications are needed, or monitoring of chronic conditions suggests potential trouble. Ibis as a stand-alone, patient engagement and management system was created to prevent many of the access concerns expressed in the editorial.
More than that, however, Ibis’s industry-leading artificial intelligence was designed to identify systemic engagement and care gaps. For the doctor in this piece, Ibis would not just see patients like him, but the dozens and hundreds of other patients who also experience medication adherence and appointment-related challenges. This would allow protocols to be better designed at the system level to support his health and well being. That better design should enable health care providers and payers to build care navigation systems that ensure better patient engagement and better health outcomes for people with chronic or complex medical conditions.
It’s telling when those with the most experience in the US health care system come to understand what the true challenges of that system are. We have technology and systems that can enable patients to be more engaged in their care and that can more meaningfully engage patients in the day-to-day management of their care. Ibis is at the front-end of that effort, and is doing it in a disruptive way that acknowledges the importance of both individual- and population-based insights to improve health outcomes for those with chronic and complex health conditions.